Following are some of the faq's we have opened for all the visitors. Our customers have access to more faq's.
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Problems upgrading Mercator Maps/Trees from lower to higher version? |
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For Type Tree problems, import the type tree (lower version) to Type Tree Maker (.mts) and then Export (higher version) the mts to create the Type tree in the higher version of Mercator. For Map problems, Export the map into XML format and then import the XML file in higher version. |
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Resource Registry Variables not working? |
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In launcher.txt when it says "Memory Problem" or if your Resource variable is not being picked up, look for the following: Make sure that the Mrc and Mrn files are Valid XML Files (Open in Internet Explorer) Make sure pertaning MSL is added to the MRC file If the MRN file has encryption do not open the MRN file in a word editor, only open the file in Resource Registry. |
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Memory problems after installing Patches/Service Packs on Unix Machines? |
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Perform "slibclean" after the patches are installed. After the installation of the patches or one off's they tend to set the memory settings to the default 256 MB after the installation. Perform "maxdata 8 launcher" and maxdata 8 mercator". First one is for launcher to be 2G memory and second one is for the Mercator command server to be at 2G. Usage of memory needs to be decided based on the project needs. |
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Unable to see the Reports in Commerce Manager? |
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For Commerce Manager to show the Reports make sure the ECICStatus table has atleast one row in the table. |
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Install multiple Mercator-EventServer on Unix Machines using Symbolic Link? |
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Install Mercator in home folder (/opt/merc/mercator6.7)
Make Sure all the bins and libs of service packs are installed on the above original path.
Go to the path (opt/merc/project) where you want to create a Mercator instance.
cp -pr /opt/merc/mercator6.7/bins .
cp -pr /opt/merc/mercator6.7/libs .
cp -pr /opt/merc/mercator6.7/config .
cp -pr /opt/merc/mercator6.7/src .
cp -pr /opt/merc/mercator6.7/logs .
cp -p /opt/merc/mercator6.7/setup .
cp -pr /opt/merc/mercator6.7/systems .
Process 2
Go to the bin folder of the new install
rm * (all bin files)
ln -s /opt/merc/mercator6.7/bin/* .
unlink the eventserver.sh
Copy the eventserver.sh file to the new bin folder
Go to the libs folder of the new install
rm * (all libs files)
ln -s /opt/merc/mercator6.7/libs/* .
unlink the install.properties
Copy the install.properties file to the new libs folder
Configure the install.properties, eventserver.sh in the new env
Configure the eventserveradmin.sh in the new env
Need more details please email: info@tcdomain.com
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Unable to start the EventServer on Unix Machines? |
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If the previous stop command did not shut down the launcher, a java process might still be hanging in. Issue the eventserver.sh -stop <port #> if it still does not start after re-stopping do a grep on the java process and kill the process.
Check the logs folder where Mercator is installed to see what the logs folder has
Check and see if the launcher.txt file has any issues (mismatch of cards between msl and mmc) |
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What parameters to take care for running the maps in multithreaded mode? |
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Output cards should be unique or in sink mode
Audit and Trace file should be turned off or unique
GetandSet function causes Mercator to be single threaded
Workspace should be in Memory |
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Latest MDQ files not being used when running the maps? |
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Performance tuning parameters? |
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Using SNMP Agent? |
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Using Event Agent? |
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Usage of HD option for MQ? |
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MQ Trace Not found even though Trace is On? |
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Trigger Not found on the msd? |
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