Strategic Development and Support Services 

TCD has been in operation for over 20 years with no Sales or Marketing team. Our customers speak for our work and we have over 98% customer retention rate. All thanks to TCD employees working with the same customer for an average of over 6 years.

Technocrats has been providing Strategic Development and Support Services over the last 15 years as part of our Consulting and production support model. TCD will cover the entire life-cycle from Project Scoping (with Customer), Project Management, Hardware and Software Specifications, Requirement Gathering, Gap Analysis (Existing Projects), Onshore Architect, Resource Modelling (Onshore, Offshore – Development, QA, Deployment), Production Support.

TCD Approach:

• Partner with the Client for successful implementation and prod support.
• Putting right Process, People and Tools in place.
• Keep tight control on the cost with limited Domestic Presence (Customer Location), Offsite (Architect, Technical SME) and Offshore Presence (majority of the Development and QA).
• Move some of the development team to Production support (Mix of Customer and TCD or TCD or TCD Provides KT to customer).

TCD Models:

TCD offers client various engagement models which can be customized as per the customer needs.

• Time and Material
• Milestone based Billing
• Build-Operate-Transfer (BOT)
• Fixed Bid
• Hybrid

TCD believes the success of the strategic model will come partnering with the customer and having the right elements in place: Process, People, Tools.

TCD will work with customer and take ownership of the modules after the project scoping and infrastructure items are finalized. TCD works in the standard SFDC or the Agile-Scrum Methodologies (later is preferred).

• Project Scoping
• Project Management
• Architecture
• Detailed Design
• Agile Scrum Methodology
  • Development
  • QA Validation
  • Defect Fixing
  • Deployments

Note: All PM assigned are Scrum Certified/Trained.

Customer and TCD work on certifying the project. Run use cases and fix any identified defects.

TCD gains customer confidence and continue production support or provide DevOps services development, QA, operations with the development resources.